Privacy Policy | Homelink Estates

We keep this Policy under regular review. The last review was on 02/09/2026 and the last update was on 02/09/2026.

Information About Us

Our site is owned and operated by Homelink Estates. Homelink Estates is a trading name of Homelink Estates Limited which is a company registered in England under company number 01894958.

Registered address: 21B Accommodation Road, London, NW11 8EP

Main trading address: 21B Accommodation Road, London, NW11 8EP

Email address: enquiries@homelinkestates.om

Telephone number: 020 8209 1666

At Homelink Estates we are committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.homelinkestates.com you are accepting and consenting to the practices described in this policy.

Information we may collect from you

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site www.homelinkestates.com (our site) or by corresponding with us by phone, e-mail or otherwise. The information may also be given to us offline, not via the website but physically.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

– Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

– Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Should we be instructed to transact either on your behalf or with you as a buyer or tenant, we will require similar information and data and hold accordingly.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.

Uses made of the information

We use information held about you in the following ways:

Information you give to us

We will use this information:

– To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

– To notify you about changes to our service.

– To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We will use this information:

– To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

– To improve our site to ensure that content is presented in the most effective manner for you and for your computer.

– To allow you to participate in interactive features of our service, when you choose to do so;

– As part of our efforts to keep our site safe and secure;

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

– If Homelink Estates or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

– If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or terms and conditions of supply and other agreements, or to protect the rights, property, or safety of Homelink Estates, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Homelink Estates will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting using the form or details provided on our Contact page.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent by contacting us using the form or details provided on our Contact page.

ICO Complaints policy

How to raise a data protection concern or complaint

We are committed to protecting your personal information and being transparent

about how we use it. If you have a concern or believe we have infringed data

protection legislation in how we have handled your personal data, you have the right

to lodge a complaint directly with us.

How to contact us

You can submit a data protection complaint through any of the following channels:

Email: enquiries@homelinkestates.com

Post: 21B Accommodation Road, London, NW11 8EP

Phone: 020 8209 1666

You do not need to use specific legal language or quote sections of the law to make a

valid complaint. When making a complaint, please provide as much detail as possible

to help us understand the issue. If we are unclear about the nature of your concern,

we will contact you for clarification as quickly as possible.

Our commitment to you

Acknowledgement: We will acknowledge receipt of your data protection complaint

within 30 days. This acknowledgement will confirm we have received your concern

and are looking into it.

Investigation: We will carry out a thorough and fair investigation into your concerns

without undue delay (meaning without any unjustifiable or excessive postponement).

Updates: We will keep you updated on the progress of our investigation without

undue delay. If your complaint is complex and likely to take some time to resolve, we

will provide you with an expected completion date and a point of contact for your

questions.

Outcome: Once our investigation is finished, we will provide you with a clear outcome

without undue delay. We will explain what we have done to resolve your complaint and

provide enough information for you to understand how we reached our conclusion.

Your right to escalate

If you remain unhappy with the outcome we provide, you may request an internal review of our decision.

You also have the right to lodge a complaint at any time with the Information

Commissioner's Office (ICO), the UK's data protection regulator. You can contact them

via:

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113